Customer Service Agent

Full-Time

Braunton, Devon

Purpose Of The Role

As a Customer Service Agent, you’ll be the first point of contact for our customers, delivering exceptional service across phone, email, live chat, and social media. Whether answering a question, solving a problem, or simply offering reassurance, you’ll be a key part of the customer journey and the wider Customer Service team. This role is ideal for someone with a positive attitude, strong communication skills, and a genuine passion for helping people. No two days are the same — so adaptability, empathy, and teamwork are essential.

Responsibilities

Operations & Administration

• Supervise administrative tasks including order issues, returns, refunds, and delivery queries.
• Ensure all processes are followed accurately and in line with company policy.
• Support in monitoring team workflow to ensure prompt responses and task c...