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Minor Hotels | Bangkok, Thailand | Posted June 06, 2026
Position Overview
Job Description
Able to think fast, find answers, and respond quickly to customers’ concern, issues and questions, all with a polite, empathic, and professional and manner. Excellent customer care and focus, ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience. Attract customs by promoting our company positively, answering questions and addressing concerns as they arise. Recommend possible hotels to meet the customs’ needs Ability to learn and follow all customer service procedures and policies. Refer issue and questions to managers if necessaryAnswer and manager incoming calls, emails, chats, WhatsApp, LINE, and/or the related channel Take personal responsibility for driving up selling and cross sellingStrive to meet and go above personal and team targets, and goals. Aim for customer resolution and re...