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Customer Service Agent at Royal Mabati Factory

Confidential | Kenya, Kenya | Posted June 23, 2026

Position Overview

Job Description

For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in . Today, we’re one of the leading manufacturers of roofing products with over 10 distribution…


Customer Service Agent

As the Customer Service Agent, you will be tasked to solve and deal with customers’ complaints and concerns before and after sales have been done.


Key Skills & Qualifications:

  • Handle and resolve walk-in customer inquiries and complaints professionally.

  • Process daily sales orders and ensure timely updates until dispatch.

  • Respond to customer queries and provide accurate order progress updates.

  • Resolve complaints efficiently, offering the best solutions to enhance satisfaction.

  • Identify an...

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