Looking for an experienced customer service advisor, supporting a fast‑paced and challenging 24/7, 365‑day Facilities Management environment. The role focuses on delivering high‑quality customer service and operational support.

The role is Fully office based and is a temp to perm position.

Job role:

Provide excellent customer service across all communication channels, handling every interaction professionally.

Work towards agreed SLAs and KPIs to meet contractual targets.

Communicate with customers, engineers, and managers to resolve queries quickly and keep the Helpdesk running smoothly.

Manage customer enquiries professionally, taking ownership to resolve issues and support complaint handling when needed.

Respond to customer requests within required timescales to meet SLA and KPI expectations.

Log, update, and complete all jobs accurately in the Helpdesk system.

Follow all relevant procedures and approval processes to mai...