Job Title: Customer Service Advisor

Location: Halesowen (B62)

Salary: GBP26,938 : GBP28,609 + up to GBP2000 Performance related bonus

Job Type: Permanent, Full Time

Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5:week rotational shift pattern. 1 in 3 Saturdays 09:00am : 17:30pm.

• Early Shift: 8:30am : 17:00pm
• Mid Shift: 9:00am : 17:30pm
• Late Shift: 10:00am : 18:30pm

About The Role

As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.

What You Will Be Doing

• Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
• Use My Policy systems to enter customer data to a high standard of accuracy
• Validate and process new customer ...