Role

Customer Service Advisor

Location

Stone

Hours

Full Time 37.5 hours a week Monday - Friday

Pay

£26k

Benefits

Free parking with easy access to rail and bus routes

Responsibilities

• Ensure active management of CS mailbox throughout the day, passing queries to relevant team members with as much information as possible.
• Pass any potential customer leads for new orders to the relevant Sales Representative/Application Specialist.
• Handle requests from Sales colleagues, be proactive, take ownership and provide comprehensive replies to anticipate further questions. Ensure responses are within KPI.
• Process all sales orders within 24 hours to a high degree of accuracy, proactively informing any issues or date changes to the customer.
• Ensure all complaints and credit returns are actioned within KPI expectation and logged accurately, enabling root cause analysis...