Customer Service Advisor
Redditch, Worcestershire (Office-based)
Full-time | Permanent
Salary: £28,000 per annum
Are you an excellent communicator with a passion for customer service? We’re looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch.
You’ll be responsible for guiding customers through their journey — from start to finish — ensuring everything runs smoothly and any issues are resolved quickly and professionally.
Key Responsibilities
* Act as the main point of contact for customers during their journey
* Deliver first-class customer service with empathy and professionalism
* Make daily outbound calls to update customers and contractors
* Liaise with project managers to ensure smooth progress on all jobs
* Accurately record updates, queries, and resolutions on the CRM system
* Track and monitor progress of projects and complaint resolutions
* Collect outstanding balances once work is com...