Job overview

What does Customer Service mean to you:

• Long, difficult calls with frustrated customers
• Feeling tied to a headset in a high-pressure call centre?
• Handling complaints all day with little support?

That is not the experience here.

At Synnovis, our Customer Service Advisors support healthcare professionals, hospitals, and GP surgeries—people who rely on us to deliver timely and accurate information that directly impacts patient care.
Most calls are focused with customers looking for clear updates such as test turnaround times, result availability, or additional services. You will usually be able to resolve enquiries independently, without unnecessary escalation or pressure.
This role offers a balance of customer interaction across emails and calls, giving you variety throughout your day while being part of a supportive and collaborative team.

Our Customer Services team operates Monday to Frid...