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Customer Service Advisor - Hybrid Home Working

eRecruitSmart | Cambridge, United Kingdom | Posted June 05, 2026

Position Overview

We are looking for an experienced Customer Service Advisor to join the UKs largest online and offline retailer and stockists of electronic cigarettes and e-liquids at their Head Office in Fengate, Peterborough with the option of flexible home working.

About the company
Founded in 2011, our client has become the largest online and offline retailer in the UK and are one of the largest stockists of electronic cigarettes and e-liquids in the UK and Europe, currently supplying more than 600 independently owned vape stores as well as over 80 private white-label e-liquid clients. They also have over 45 company-owned and franchise stores across the UK.

About the roleΒ 
As a Customer Service Advisor your responsibilities will include:

  • Ensuring efficient operation of a small customer service team
  • Responsible for ensuring customer satisfaction targets
  • Making sure customers receive the best level of service at all ti...
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