Customer Service Advisor
Excel Recruitment is looking for an experienced Customer Service Advisor for our client in North Dublin. This role involves supporting both our online and in-store customer service operations as well as assisting our operations team in dispatch with managing orders. This position would suit someone from a retail background with experience in eCommerce.
Key Responsibilities
Responding to customer inquiries through our online helpdesk platformHandling customer questions in-store via phone and WhatsAppSupporting customers after purchase by resolving issues, answering product-related questions, and offering guidanceReplying to customer reviews through our online feedback system, ensuring responses match the tone and values of our brandAssisting the online team with content updates and website tasks during quieter timesAssisting the dispatch team with order packing...