Customer Service Advisor

Salary: £26,500 - £27,000
Location: Southall (Office-Based)
Hours: 35 hours per week, Monday to Friday, shifts between 8:00 am and 5:30 pm

A well-established, family-run supplier of construction materials is seeking a Customer Service Advisor to join its busy and friendly Southall office. This is an excellent opportunity for someone with strong customer service and order processing experience who enjoys working in a fast-paced office environment. You will play a key role in supporting customers, processing orders, and working closely with the warehouse team to ensure next-day deliveries are fulfilled efficiently.

Key Responsibilities

Handle inbound customer calls and assist with orders for fixings and ironmongery products.
Respond promptly and professionally to customer enquiries via phone and email.
Process customer orders accurately and efficiently.
Manage forward orders and ensure they are scheduled correctly.
Li...