Job Role: Customer Service/Contact Centre Advisor
Location: Burnley
Job Type: Temporary 6 - 12 Month Contract (Reviewed)
Working Pattern: Monday – Friday / Between the hours of 8.30AM – 5.30PM / 37.5 Hours
Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks
Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.
***DBS required***
Duties:
* Receiving inbound calls regarding technical enquiries
* Manage the timely resolution of customer concerns
* Providing advice and guidance
* Taking payments over the phone
* Updating customer details on the internal bespoke system
* Contacting customers regarding alerts on their account
* Assist in the monitoring of device status’ and problem solving to resolve device malfunctions
* Produce and despatch pers...