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Customer Service Advisor -12 Month Fixed Term Contract

Yorkshire Building Society | Harrow, United Kingdom | Posted July 02, 2026

Position Overview

About the Role

As a Customer Service Advisor, you’ll:

  • Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
  • Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
  • Focus on doing what’s right for our members—without the pressure of sales targets.

    • Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Harrow Branch.

    We are a fun and friendly team based in Harrow the main town shopping area. It is a very busy branch which enables you to realise your potential and learn new skills. This branch has a very experienced and knowledgeable team, who are proud to deliver great service to all our customer...

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