As a Customer Service Administrator, you will deliver exceptional customer service while providing administrative support to both internal and external stakeholders. The role involves managing high-volume, often complex customer interactions, coordinating repair processes, and ensuring the efficient operation of our repair facility.
Key Responsibilities:
Manage customer repairs across in-house and subcontracted facilitiesDeliver high-quality customer service across all touchpointsPrepare quotations and pricing for repairs, goods, and servicesCoordinate customer loan requirements and ordersRaise and manage purchase orders in line with procurement guidelinesHandle delivery forecasts, reporting, and general customer enquiriesLiaise closely with production teams to meet operational targetsSupport import/export processes and requirementsDrive improvements in tu...