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Parkside | Maidenhead, United Kingdom | Posted June 09, 2026
Position Overview
My international client requires an experienced Customer Service Administrator to join their team on a temp-to-perm basis.
Overall Purpose:
Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR) Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times Contacting airline passengers via phone and/or email in line with airline contractual requirements Issuing final settlement of claims within the parameters defined by the airline contract and/or the Montreal Convention Ensuring that the final settlement is in the best interests of the client airline whilst maintaining passenger satisfaction Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers Assessment of collected airline passe...