We are seeking to recruit two Inside Sales Administrators to join our Ipswich team. Reporting to the Customer Service Supervisor, the Inside Sales Administrator serves as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow-up, delivery checks, technical enquiries and order expediting and delivering a world class level customer service to all internal and external customers.

Responsibilities

• Dealing with incoming telephone and email enquiries from Customers (both internal and external) promptly, efficiently and effectively, including but not limited to information/queries on stock availability, existing orders and new enquiries
• Accurately inputting customer orders into QAD; providing pricing and quotations.
• Accepting and assuming responsibility for processing customer concerns using the company’s Custom...