Customer Service Administrator

Department: Administration

Location: Burlington, ON, Canada

Responsibilities:

• Respond to incoming inquiries, and assign cases to Service staff
• Provide administrative support to Service department
• Enter caller and case information accurately and efficiently into company ticketing system
• Assist in the scheduling and planning travel for Service-related customer visits
• Maintain an adequate inventory of office supplies
• Preparation of training materials
• Punch-list tracking & updating, creating meeting minutes and documentation
• Other duties as assigned

Qualifications:

• College Education in related field (Business, Travel, Administration) or related experience
• Excellent verbal and written communication skills, time management, problem solving ability and interpersonal skills
• Strong com...