Job Description:
The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs.
Key Job Responsibilities
Ensures consistent execution of WOW (Wow Operating Way) planProvides positive energy when greeting customers in person and on the phoneManage the confirmation and reservation of all rental vehicles & towing requestsWhen required communicate updates with Customers & Insurance claims personnel When required manage all arrangements for towing as well as costing against the Repair OrderEnsure all assignments have been followed up and appointments confirmed with customersReconcile each Repair Order prior to closingMonitor and manage Store’s Accounts ReceivableActively apply new knowle...