Customer Contact Specialist - Abingdon

This role is part of the Occupational Health Customer Service team within the Toxicology business unit.

You will be the main point of contact for customers, helping them book services and answering queries. Your work helps ensure services run smoothly, efficiently, and to a high standard.

You’ll be expected to follow clear procedures, meet performance targets (KPIs/SLAs), and deliver a consistent “Right First Time” customer experience.

What you will do

* Answer customer queries by phone and email

* Provide professional, clear, and helpful support

* Resolve issues quickly and accurately

* Manage and complete Occupational Health service bookings

* Help guide customers through the booking process

* Ensure appointments are set up correctly

* Open and manage clinic schedules

* Make sure resources are in place for appointments

* Work with externa...