This role serves as the customer’s advocate for Vehicle Group North America customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with Eaton manufacturing sites and distribution locations.

• Commercial Support: order management, order entry, price checking, order clearing, complaint handling, coordination of delivery and billing.
• Interfacing with customers, logistics, manufacturing, sales, pricing and all other internal functions supporting the business.
• End-to-end order status management (order fulfilment, customer requests, product ...