Provide technical support to Field Engineers (FE) and Parts team on machine issues and troubleshooting

Manage and respond to service inquiries via MSDB (Mazak Service Database)

Support root cause investigations and guide resolution of technical failures

Manage warranty cases for machines and tooling, including claims validation

Communicate known issues, countermeasures, and case learnings to customers

Develop and share technical knowledge to upskill internal teams

Consolidate and analyze failure data, complaints, and field feedback

Drive corrective actions by coordinating with design and relevant stakeholders

Submit engineering change requests and track improvement...