We are recruiting a Customer Resolution Coordinator to join our team, based in Bedford, MK44 3JZ.

Our Customer Resolution Coordinators are the first point of contact for all customer complaints. They monitor the progress of complaints, including the liaison with internal departments, to ensure that the complaint is resolved efficiently and that we consistently deliver to a high standard.

The salary for this position is £27,976 per annum.

Responsibilities

• Ensure that complaints are responded to in a timely manner, by thorough monitoring of the internal complaints system
• Investigating customer complaints and liaising with various areas within the business when required, to achieve a resolution for the customer in the agreed timescales
• Ensuring that all data entry and administrative work is carried out accurately and in a timely manner, by keeping the team inbox up to date and logging complaints on our internal system
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