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Customer Relations Team Leader

Inchcape | Zaventem, Belgium | Posted June 03, 2026

Position Overview

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Belux, part of Inchcape’s global network

Our Customer Experience department is looking for a Customer Relations Team Leader to join our team. In this role, you will be responsible for the Customer Relations Centre of Toyota & Lexus in Belux, leading a team of two agents and reporting to the Head of Customer Experience.


Your mission will focus on three main objectives:

  • Driving and improving customer service workflows by enhancing processes, increasing efficiency, and reinforcing customer-centricity.

  • Providing detailed reporting on customer service activities while identifying opportunities for improvement.

  • Strengthening team efficiency and customer focus through the development of strategic projects and the empowerment of your team.

    • What you’ll do:

  • Ensure customer serv...

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