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Customer Relations Specialist

Forward Air | Salt Lake City, United States | Posted June 20, 2026

Position Overview

Position: Operations Account Specialist

Compensation: $75k- $80k


Core Responsibilities & Duties:

+ Plan, quote, enter, direct, and monitor domestic shipments

+ Ensure all customer instructions are entered into the system

+ Ensure necessary shipment milestones are present and in correct order

+ Work with operations team to determine routing for required service level

+ Negotiating rates with vendors and request spot quotes

+ Accruing vendor costs and working to revolve any variances

+ Sending invoices to the customers

+ Ensure freight and documentation meets security, TSA, and company compliance programs

+ Track and monitor entire process of cargo movement and keep customers up to date on movement details

+ Other duties as assigned

Job Requirements & Qualifications:

+ Five (5) years freight forwarding operations or account ma...

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