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Transat Tours Canada | Montreal, Canada | Posted June 23, 2026
Position Overview
Job Description
- Open complaint files by phone or in writing for general complaints, and handle all related correspondence.
- Forward copies of complaints to the relevant departments and suppliers to obtain their version of events.
- Respond to all written or verbal inquiries before, during, or after clients’ travel, within established timelines and in compliance with industry regulations as well as company policies and procedures.
- Analyze customer claims and investigate the circumstances of the incident.
- Submit settlement proposals and negotiate resolutions.
Qualifications
- Minimum of 3 years of experience in complaint management and customer service
- Strong analytical skills and a high level of empathy.
- Ability to work under pressure.
- Strong attention to detail.
- Excellent organizational and time management skills.
- Strong writing skills.
- Knowledge of the travel indus...