Customer Relationship Manager

Care & Resolution | Full Time | £28-32k

This is a high-impact role for someone who thrives on ownership, complexity and making a genuine difference to customers at their most critical moments. If you are the kind of person who finds satisfaction in bringing order to chaos, building trust where it has been tested and turning difficult situations into lasting relationships, this role was designed for you.

Role at a Glance:

Job Titl:e Customer Relationship Manager
Department: Care & Resolution
Location: Office-based, UK
Reports To: Care & Resolution Manager
People Management: No
Working Hours: Full time

this role is designed to provide consistent, primary ownership for customers and continuity is key.

The Opportunity:

As a Customer Relationship Manager (CRM), you will be the single point of contact for customers navigating complex, prolonged or high-impact service challenges. You will...