A role for an experienced Customer Relations Executive has become available due to internal progression and continued growth. This is a busy and fast paced customer experience team, supporting customers over the phone, via email and live chat in an office based environment where you’ll be focused on handling customer queries, complaints and aftercare cases. You will manage multiple cases at any one time, liaising with internal teams and customers to ensure issues are resolved in a timely and professional manner. The product is technical, requiring strong attention to detail, clear communication and excellent organisation.

This Customer Relations Executive role involves:

* Acting as the main point of contact for customers following installation

* Managing customer queries, concerns and complaints from start to resolution

* Handling a high volume of cases simultaneously, prioritising effectively

* Coordinating service visits and follow up appoin...