The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.

What are the day-to-day responsibilities?

Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints

Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle

Make sure proper managers have received copies of any written complaints

Keep records of all customer complaints and solutions

Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers

After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved

Prepare deli...