Customer Quality Manager

General Overview

Functional Area: Quality (QUA)
Career Stream: Operations Quality (OPQ)
Role: Consultant 1 (CO1)
Job Title: Consultant, Operations Quality 1
Job Code: CO1-QUA-OPQ
Direct/Indirect Indicator: Indirect

Summary

Detailed Description

Key Responsibilities

Customer Advocacy: Act as the primary technical interface for quality-related issues, maintaining relationships to improve customer satisfaction.

Complaint Resolution: Lead investigations into customer complaints, conducting root cause analysis (RCA) and implementing corrective/preventive actions (CAPA).

Quality Audits & Compliance: Conduct regular customer audits, maintain compliance with industry standards (e.g., ISO, FDA), and ensure internal procedures meet customer requirements.

Data Analysis & Reporting: ...