• Handling of internal complaint from production, sales etc.
• Handling of external complaint from customers.
• Analysis the complaint and establish statistical data by identifying sample size and acceptable error.
• Monitor and review quarterly data based on customers complaint.
• Prepares reports by collecting, analyzing and summarizing data.
• Provide recommendations for improvement and reduction of complaint.
• Provide technical support to the customer.
• Manage of detective material return.

Job Requirements:

• Degree in Electronics & Electrical, Chemical Engineering and relevant field.
• Good interpersonal and communication skills.
• Ability to work well in a team.
• Ability to perform multi-tasking.
• Knowledge of IATF16949 will be an added advantage.