Job Description (JD)

• Serve as the primary quality contact for customers regarding product quality issues and inquiries
• Handle customer complaints and lead problem-solving activities using methodologies such as 8D, RCA, and CAPA
• Coordinate with internal teams (Production, Process, Engineering, NPI) to investigate and resolve quality issues
• Provide timely feedback, reports, and corrective action updates to customers
• Monitor customer quality performance metrics (e.g., PPM, complaints, returns) and drive improvement initiatives
• Support customer audits, factory visits, and quality system assessments
• Ensure customer-specific requirements are understood and implemented internally
• Participate in new product introduction (NPI) to ensure customer quality expectations are met
• Review and approve quality documentation such as control plans, inspection standards, and test reports
• Drive con...