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Customer Operations Manager

Werner | Omaha, United States | Posted April 12, 2026

Position Overview

Essential Job Functions:

  • Lead and oversee a team of strategic account managers, providing guidance, support, and coaching to drive performance and achieve business objectives.
  • Develop customized logistics solutions to meet the unique needs and requirements of our customers, leveraging industry knowledge, best practices, and innovative technologies.
  • Collaborate with execution teams to identify opportunities for new business development and expansion of existing accounts.
  • Lead the development and presentation of proposals, including solution design, pricing strategies, and value propositions.
  • Serve as the primary point of contact for strategic customer account leadership, building and maintaining strong, long-lasting relationships with key stakeholders.
  • Lead team to manage customer relationships, ensuring alignment with expectations, contractual agreements, and service level agreements.
  • Monitor and evaluate account performa...
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