Join U Mobile as a Customer Operations & Data Support Intern to handle admin, reporting, customer communication, and event support in a dynamic telco environment.

Your Role

Here’s what you will be doing:

• Handle daily administrative tasks, maintain trackers, and prepare daily/weekly reports using Excel, Google Sheets, and PowerPoint.
• Extract, check, and validate data for team dashboards and campaign tracking.
• Communicate with customers and stakeholders via calls and WhatsApp to share plan details, answer questions, schedule follow‑ups, and confirm documentation.
• Log interactions in tracking sheets/CRM with clear next actions and timestamps.
• Act as a bridge between customers/stakeholders and internal teams, elevate exceptions promptly, track case progress/SLA, follow up with owners, and close the loop with customers.
• Gather customer information for plan/device registration, ensure completeness of form...