Customer & Onboarding Lead - RegTech (with German)

Madrid | Working from home up to 40% | Reference 7966

Do you enjoy leading complex client onboardings where trust, clarity and execution matter? Join our RegTech team and help financial institutions successfully adopt SaaS solutions for Transaction Cost Analysis, Best Execution and Trade Surveillance.

This is a senior customer-facing role with a strategic focus on DACH clients. You will work with compliance, operations, IT and business stakeholders, coordinating internally with Product, Engineering, Support and Sales. As our platforms evolve faster through AI‑augmented delivery, human trust, expectation management and delivery credibility become even more important.

What You Will Do

• Lead complex customer onboardings from planning to successful production adoption.
• Serve as a reliable escalation point for client questions and issues, ensuring timely resolution, clear comm...