Overview

To ensure smooth sales operation and satisfactory customer service to all customers (both internal and external).

Qualifications

Educational Qualifications

• Matric (Grade 12)
• Certificate in Customer Service / Marketing / or related (NQF 5)

Experience

• Up to 3 years’ Customer Service experience / operating as a Call Centre Operator/ Customer Liaison Officer in a Retail/ manufacturing environment.

Responsibilities

Major Responsibilities and Key Results Areas

End-User Administration

• Delivers the best possible experience to each business, customer and End-user queries. Problem-solving with a can-do attitude
• Offers fast, courteous and knowledgeable service at all times when assisting with telephonic and e-mail queries
• Ensures End users are understood clearly to avoid repeat queries and complaints and offer first-time...