Description
Salary up to $4,300 with variable bonus Working location: Queenstown Experience in CRM is a MUST
Responsibilities
Conduct regular checks on dealer showrooms and service centers to ensure compliance with requirements. Manage and lead franchise brand ownership benefits programs and CRM activities. Manage CRM functions and processes to engage current and future customers. Oversee the Customer Feedback Management (CFM) system, ensuring live cases are closely monitored and promptly resolved. Acknowledge and address customer complaints/feedback within 24 hours, via phone or written acknowledgment. Follow up with low-scoring survey customers, working with stakeholders to resolve concerns. Manage the customer database to introduce loyalty programs Provide marketing support in terms of administration, customer service, and events
Skills and Qualifications
Diploma in Business/Marketing or equivalent. 1 to 3 years of experience in a customer-facing work environment, inc...