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Customer Insights Analyst (CRM)

Triton AI Pte Ltd | singapore, Singapore | Posted June 15, 2026

Position Overview

De ion
  • Salary up to $4,300 with variable bonus
  • Working location: Queenstown
  • Experience in CRM is a MUST
Responsibilities
  • Conduct regular checks on dealer showrooms and service centers to ensure compliance with requirements.
  • Manage and lead franchise brand ownership benefits programs and CRM activities.
  • Manage CRM functions and processes to engage current and future customers.
  • Oversee the Customer Feedback Management (CFM) system, ensuring live cases are closely monitored and promptly resolved.
  • Acknowledge and address customer complaints/feedback within 24 hours, via phone or written acknowledgment.
  • Follow up with low-scoring survey customers, working with stakeholders to resolve concerns.
  • Manage the customer database to introduce loyalty programs
  • Provide marketing support in terms of administration, customer service, and events
Skill...

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