Adecco is delighted to be recruiting for a Customer Insight Officer (Repairs - Stage 1 Complaints) on behalf of a local authority. This is a fantastic opportunity to play a key role in improving resident experience by driving insight, learning, and service improvements across repairs and complaints handling.

You will be responsible for managing and coordinating complex complaints, ensuring residents' concerns are fully investigated and addressed, while identifying trends and opportunities for service improvement.

Customer Insight Officer (Repairs)

Location: Croydon (Hybrid - 2-3 days in the office)
Salary: £40,182 per annum
Hours: 36 hours per week, Monday-Friday
Contract: Permanent

Key Responsibilities

Lead the handling of repairs-related complaints, ensuring thorough investigation and high-quality, customer-focused responses
Coordinate complex cases, working across multiple teams to deliver consistent and timely outcomes
Ensure com...