Job Role: Customer Experience Team Leader (0478)

Location: Luton

Job Sector: Customer service

Hours: 35 per week

As customer service team leader, you will contribute to our vision of being the favourite residential property manager, as recognised by others by:

• Leading and supporting the customer service teams to deliver the highest level of service standards to all residents and customers


• Continually monitoring customer call flow to ensure that waiting times meet targets set by the Customer Service Operations Manager


• Encouraging and promoting collaborative working with Proper...