My client is seeking a Customer Experience Specialist to join their team on a permanent basis.
As a Customer Experience Specialist you will play a crucial role in enhancing the service experience of our customers. You will become an important part of our Customer Care Team where the emphasis is placed on delivering exceptional service, timely responses, and robust solutions. This position is not simply about addressing inquiries but is instead focused on creating a friendly, trustworthy, and customer-centric environment.
37.5 per week/ 7.5 hours per day - 8.30am – 5pm
Hybrid (3x days office, 2x days home)
RESPONSIBILITES:
• Be the central contact for our customers, taking ownership of their needs and delivering an exceptional customer experience.
• Responding promptly, and professionally to customer enquiries for support and information requests for contracts via both inbound customer calls and service emails.
• Provide knowledgeable assistance to customers in orde...