About the Role

Customer‑facing early‑career role supporting customer success, implementation, and project delivery. Work closely with senior Customer Experience Managers to support implementations, assist with projects, and build relationships for adoption and long‑term success. Ideal for professionals with experience in Home & Community Care or Long‑Term Care.

Important: Must have direct experience working in Home & Community Care or Long‑Term Care. Candidates without this experience will not be considered.

Key Responsibilities

• Support the care provider organization’s end‑to‑end experience, contributing to adoption and renewal outcomes.
• Assist with rollouts, implementations, and customer initiatives under senior CX guidance.
• Deliver professional services such as system training and configuration guidance on GoldCare.
• Capture feedback from care providers and workers and translate into actionable insights for ...