Customer Experience Specialist – Dutch Speaker – Fintech

Onsite – Valencia, Spain

*** This Job Opportunity is only offered for candidates living and eligible to work in Spain.

Client: BPO Company.

Office Based – Valencia, Spain

Job Description

As a Customer Experience Specialist, you will identify recurring customer feedback patterns and communicate insights to internal stakeholders.

Detailed Duties and Responsibilities

• Support achievement of team KPIs including customer satisfaction, response times, and handling times
• Stay up to date with internal policies, fintech processes, and industry regulations
• Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions
• Identify recurring customer feedback patterns and communicate ...