Title: CUSTOMER EXPERIENCE REPRESENTATIVE Location: United States-Virginia-Virginia Beach Job Number: 2600024W Job Summary: Serves as Social Media representative providing a premier customer service experience through communication via Social Media interaction with internal and external customers including service members and their family members regarding their shopping experience resolving customer complaints compliments etc. while shopping at NEX stores. Duties and Responsibilities: Utilizes comprehensive knowledge and understanding of web-based applications and multiple social media platforms including but not limited to Facebook Twitter Instagram etc. to respond to online engagement of all Social Medial platform inquiries and complaints within a timely manner not to exceed the designated timeframe. Responds to customer inquiries quickly accurately and professionally offering solutions and feedback sparking discussion and engagement on NEX official social media channels. Follows ...