Job Purpose:  
 

To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business:

• Responds to inquiries.

• Expedites critical orders.

• Communicates dispositions.

• Researches and resolves problems.

• Research orders.

• Provides quote preparation.

• Orders tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and-or other such support to sales team members and-or external customers.

• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.

• Performs other duties as assigned.

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