Customer Experience Lead / Manager — Own the Full Customer Journey for a Global Pet Brand

FREELANCE & REMOTE

You've already built or run a customer experience operation, and you're ready for a role where you actually get to own it — end to end, with real trust and room to run.

We're a global pet brand: a start-up working with a tight-knit team of freelancers, and a culture that moves fast, communicates honestly, and gives people ownership instead of micromanaging them.

We're looking for one person to take charge of ourCustomer Experience completely. You won't be responding to tickets - you're shaping the whole experience and leading our Customer Service Team.

WHAT YOU'LL DO

• Lead our Customer Service team — set the standard and keep them sharp, supported, and motivated
• Automate workflows and support so the team can scale without getting buri...