About the Role

As our Customer Experience Manager , you will be responsible for the execution, operations, and ongoing delivery of our scaled customer experience across the customer lifecycle. Reporting to the Director, Scaled Customer Success , you’ll turn our CX strategy into reality through well‑orchestrated increasingly AI‑powered communications, programs, and self‑serve capabilities that improve engagement, adoption, and value realization at scale.

Key Responsibilities

• Design, execute, and continuously optimize digital‑first lifecycle programs using customer data, journey insights, and automation & orchestration to deliver the right content, to the right person, at the right time.

• Own and maintain customer journey maps across key lifecycle stages, identifying gaps, moments of friction, and opportunities to improve the end‑to‑end customer experience in partnership with cross‑functional teams....