Customer Experience Manager

You’ll report to the Theatre Manager and be responsible for our Deputy Customer Experience Manager and all Customer Experience team members. You’ll work closely with your Head of Department peers in the venue across all operational, risk management, budgetary and cultural matters. You’ll also communicate regularly with central teams, particularly Hospitality/ Food & Beverage and Procurement. You will be working at Richmond Theatre, a beautiful, 126 year old venue, which hosts a variety of performances throughout the year, including plays, musicals, dance, opera, talks, and the annual pantomime. As Customer Experience Manager, you will lead all food and beverage operations within the theatre, set the service strategy and establish a vibrant and positive culture within your dynamic team. You will act as duty manager for a number of performances during the week. You will lead responsibility for the day to day operations of the department, meeti...