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Customer Experience Manager

Shoppers Stop | India, India | Posted May 29, 2026

Position Overview

JOB DESCRIPTION

Role: Department Manager

Reporting To: Unit Head

People Reporting To DM: Customer Care Associates

Qualification: Graduate/MBA/PGDBM

Experience: Min.2year Managerial experience

Location-Mumbai


Key Deliverables


Achievement of Budgeted Plan

  • Works out action plans/tactics to match requirement


Competition mapping

  • Identifies parameters to track competition
  • Builds resources and databases of information on an ongoing basis by networking
  • Creates an index and updates it


Inventory Management

  • Does process mapping for movement of stocks from receiving bay to floor
  • Initiates stock-takes as per the agreed and laid down ...

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