Customer Experience Manager (CX/UX)

Introduction We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based at Clicks Head Office, Woodstock, Cape Town and will report to the Head of Omni Channel. Minimum requirements

Job related knowledge Understanding of customer journey mapping and Digital Product Lifecycle Management Knowledge of digital transformation Knowledge of E-Comm solutions in a Retail environment

Job related skills

Technical Skills Digital Strategy Proficiency in data analytics tools (e.g., Google Analytics, Tableau, or Power BI) Familiarity with UX/UI design tools (e.g., Figma, Sketch, or Adobe XD) Strong digital technology skills across systems, software development and project management.

Soft Skills Strong leadership and Stakeholder Management skills Analytical and data-driven decisio...