Customer Experience Manager 80–100% (fixed-term, 9 months) page is loaded## Customer Experience Manager 80–100% (fixed-term, 9 months)remote type: Standard Hybrid Modellocations: Zurichtime type: Full timeposted on: Posted Todayjob requisition id: REQ_ **YOUR CHALLENGE:*** Define Requirements: Utilize Agile or Waterfall methodologies to map user journeys, identify journey gaps, define project requirements, and lead operational readiness. Translate complex information into clear, written requirements for both technical and non-technical audiences* Documentation and Analysis: Review, analyze, and create detailed documentation for business rules and work instructions for our agents. Collaborate with key stakeholders to refine agent training and customer’s communication. Create business cases and deep data analysis to identify customer’s needs and measure the post go live effect of our activities* Customer Service SPOC: Serve as the primary contact for Customer Service topics, of...